Featured Image Ecommerce 60% buy on weekends and at night Written by: Diligent Team Imagine that you have a physical store with traditional hours and you discover that most of your customers arrive at night and on weekends when you are not there to serve them. It doesn’t look like business is going to prosper, you’d just have a good story to share on Fuckup Nights. Surprising as it may seem, it is the reality of ecommerce. Up to 60% of online purchases are made at night and on weekends , when customer service departments are not available. The data is from iAdvize -a conversational commerce platform- and in practice means lost opportunities for e-commerce.
Optimize an ecommerce When talking about an optimized ecommerce, the axis focuses on web design and user experience (UX) as fundamental pillars. A key element Armenia Phone Number is changing that vision based on analytics and case studies: user management. Today the quality of customer service is a key element in the success of disruptive companies like Uber or Airbnb. Why? Various reasons, essentially for: The simplicity of access The integrated experience The instantaneity of the answers Satisfaction surveys after using their services. The iAdvize platform proposes a change in the style of customer service, with a disruptive concept.
They consider acting on two parameters adjust the understanding of user expectations and integrate digital into their economic model. Central data to optimize an ecommerce 60% of online purchases take place at night and during the weekend. ECommerce do much of their billing when their customer support team is unavailable. ECommerce lose 70% of contact opportunities because their customer service is down or all their operators are busy. The plus that differentiates a brand from its competitors is detecting missed opportunities. Unresolved requests are the added value of an ambitious online store. Missed opportunities in the online store 70% of visitors are real opportunities for brands.